With 145 million monthly users, Yelp is a force business owners can’t afford to ignore. Along with Google, user-generated Yelp reviews are often the first
What do you think of when you hear the words “artificial intelligence” or “machine learning”? To many people, those phrases come off as cold or
Right now, small businesses are temporarily closing their doors across the country for the greater good, but people are still craving connection. Now more than
Customers expect more from businesses today than ever before. If you’re an owner, you’ve seen that in action: A customer whips out a phone to
It’s vital to listen to what your customers are saying. In 2015, US companies lost $62 billion a year because of poor customer service. That’s a ton
Whether it’s an online store, brick and mortar retailer, or the hole-in-the-wall place you get your favorite burger with chipotle avocado magic on it, we’ve
Customer surveys have long been the gold standard for collecting feedback. However, innovation and technology have paved the way for new ways of interacting with
Every brand is hungry to create brand loyalty among its customers. Not surprisingly, this is easier said than done. Just think about how many brands,
Customer retention is a top priority for every business. At the end of the day, no business can survive without loyal customers. So what is